Support
How can we help?
Foundpath is built and supported directly by its founder. Reach out. You'll get a real reply, usually within one business day.
Contact us
Email hello@foundpath.app with your account email and a brief description of the issue.
Include screenshots if something looks broken. We never ask for your password.
Common questions
How do I pay for Foundpath?
Foundpath is a one-time purchase, not a subscription. After you create an account, you'll complete checkout through Stripe before accessing the full interview and synthesis report. Your payment status is tied to your account email.
I need help during my interview.
Your progress saves automatically. You can close the tab and return later; you'll pick up where you left off. For how the interview works, voice vs. typing, and sharing your report, see the Help page.
Can I get a refund?
If Foundpath isn't right for you, email us within 14 days of purchase and we'll work with you. See our Terms of Service for the full refund policy. If you haven't started the interview yet, refunds are straightforward.
Something isn't working (audio, login, or payment).
Try a hard refresh, a different browser (Chrome or Safari recommended), and confirm you're signed in with the same email you used at checkout. If the issue persists, email us with your account email and a short description of what happened.
Can I redo the interview?
Each account currently includes one interview session. If you'd like to start fresh, reach out. We can help on a case-by-case basis.
More resources
Step-by-step guidance on completing your interview, understanding your Career Discovery Report, and sharing results is on the Help page.
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