Support
How can we help?
Foundpath is built and supported directly by its founder. Reach out. You'll get a real reply, usually within one business day.
Contact us
Email hello@foundpath.app with your account email and a brief description of the issue.
Include screenshots if something looks broken. We never ask for your password.
Common questions
How do I pay for Foundpath?
Foundpath is a one-time purchase, not a subscription. After you create an account, you'll complete checkout through Stripe before accessing the full interview and your written report. Your payment status is tied to your account email.
I need help during my interview.
Your progress saves automatically. You can close the tab and return later; you'll pick up where you left off. For how the interview works, voice vs. typing, and sharing your report, see the Help page.
Can I get a refund?
If your first report isn't useful, email ryan@foundpath.app within 14 days and I'll refund it. No form. One refund per account. See Terms.
Something isn't working (audio, login, or payment).
Try a hard refresh, a different browser (Chrome or Safari recommended), and confirm you're signed in with the same email you used at checkout. If the issue persists, email us with your account email and a short description of what happened.
Can I redo the interview?
Each account currently includes one interview session. If you'd like to start fresh, reach out. We can help on a case-by-case basis.
More resources
Step-by-step guidance on completing your interview, understanding your report, and sharing results is on the Help page.
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